FAQ
What types of carpet cleaning methods do you use?
We offer a range of professional and top-of-the-line heated water extraction, hot water steam systems, dry foam encapsulation and residential dry powders.
Where are you located?
We are based out of Northwest Gold Coast but our team covers Greater Metropolitan areas for both commercial and domestic work.
Can I get an estimate before booking a service?
Yes, feel free to reach out to us with details regarding your specific requirements so we can provide accurate quotes.
How long does it take to clean my carpets?
It depends on the size and condition of your carpets, but most average-sized rooms will take approximately 1 – 2 hours.
Will cleaning my carpets devalue them?
No, properly done carpet cleanings done with professional methods are not detrimental to your carpet fibers.
Do you move furniture before or after completing a job?
We can offer assistance in moving large pieces of furniture prior to cleaning for additional fees. We also recommend that all unanchored items like small furniture, rugs and toys be moved before we arrive for the job.
What products do you use?
Our team uses high quality hypoallergenic detergents from leading manufacturers including Prochem and Essex.
Is there any residue left behind?
No! Our cleaning methods have been developed over many years so we can provide a deep-cleaning service without leaving any unwanted residues behind.
How often should I get my carpets cleaned?
Regular maintenance is important to maintain optimal hygiene levels in your home or office. For best results, choose one of our recommended bi-annual packages so that we can keep track of how frequently your carpets need care.
Does this service help remove pet odors?
Yes , our advanced treatments directly target odor particles embedded deep within the fiber structure, helping to neutralize odors from pets .
What payment options do you accept?
We currently accept all major credit cards as well as bank transfer payments through our secure checkout system. Prompt invoicing is available throughout Gold Coast metropolitan areas.
What if I’m not happy with the job?
We take customer satisfaction very seriously and always strive to help our customers in any way we can. If you need further assistance, just contact us directly so we can make it right.
Can I book your services for commercial carpets?
Yes , we offer comprehensive carpet cleaning services that are suitable for businesses as well as residential properties throughout Gold Coast.
Do you provide an emergency service?
We understand how stressful accidental spills or unexpected messes can be, so yes—please reach out to us at any time of the day or night and one of our experienced technicians will arrive shortly afterwards.
How long do carpets usually take to dry after a clean?
Depending on the method used, drying times can range from 1–12 hours; therefore, we recommend avoiding direct exposure until completely dry.
Can I get a same day service?
Same–day appointment availability cannot be guaranteed, but feel free to call us during regular business hours and speak directly with a member of our friendly team who may be able to assist.
Do you have insurance?
We are fully insured and our team of experts is highly trained, allowing us to offer a safe, quality service.
Are your products eco-friendly?
Yes, we only use eco–friendly products with low VOC contents that are biodegradable and pet–safe.
What safety precautions do you take during cleaning?
Our expert technicians wear protective clothing while conducting each job and also use advanced technologies, such as air movers and dehumidifiers, for added protection. Solutions employed in the process do not contain any hazardous materials or dangerous fumes.
Will my carpets be spotless after you’ve finished cleaning?
Yes, so long as professional methods are applied correctly, then all carpets should come out looking brand new. We always suggest testing surfaces beforehand to confirm results.
Does this include stain removal services?
Our range of treatments comes at an additional cost, but yes, we can remove even old set stains with special enzymes designed to lift stubborn spots. Please contact us directly with more details about what needs attention in advance so that we know how best to utilize our solutions on–site.
Does the carpet need to be vacuumed prior?
Generally, it is recommended to vacuum in advance, especially when done with a powerful upright machine specifically designed for deep–cleaning carpets.
Do you offer any discounts?
We currently have discounted package options for seniors and regular customers, as well as flexible payment plans through selected lenders. Please don‘t hesitate to enquire about these or other customizable solutions in more detail.
Can this service be used on upholstery?
Yes, we are able to clean fabrics of all types with specific care instructions tailored accordingly.
How long do I need to stay off the carpets after treatment?
We recommend waiting at least four hours until heavy foot traffic can safely resume without increasing drying times.
Does cleaning my carpets help reduce allergies?
Yes, our methods completely remove dust particles accumulated within fibers – making them significantly easier on allergy sufferers.
Are there any guarantees provided over your workmanship?
Yes! All jobs come with the complete satisfaction guaranteed – otherwise contact us immediately so that we can make it right.
Do you offer same-day emergency services?
While emergency calls cannot be guaranteed, depending on availability please don’t hesitate to contact us as soon as possible and we will strive to get a technician out for assistance.
Do I need to do anything after cleaning?
It is always recommended that carpets remain undisturbed until they are completely dry. Once the process has been completed, it is important to make sure the underlying paddings are in good condition.
What other services do you offer?
In addition to carpet cleaning, our team can also provide grout sealing, furniture shampooing, and marble polishing.
Do you clean area rugs and oriental rugs?
Yes, we have specialized experience cleaning delicate rugs and can provide in-depth cleaning tailored to the fibers, dyes, and age of your rug.
Do I need to be home during the service?
No, you do not need to be present during the cleaning process. We are able to access your home per your instructions.
What about loose fibers left in the carpet – will you clean those up?
Absolutely. We will thoroughly vacuum and groom your carpets after cleaning to pick up any loose fibers or debris.
How soon after cleaning can I walk on the carpets?
Light foot traffic is okay after 4-6 hours of drying time. We recommend allowing 12-24 hours before moving furniture back onto carpets.
Do you offer odor removal services?
Yes, we have powerful odor removal treatments to eliminate tough pet, smoke, and mold odors embedded deep in carpets.
Do you clean carpets in commercial buildings?
Yes, we service all types of commercial carpets and flooring including offices, retail stores, hotels, schools, churches, etc.
Do I need to vacuum before you arrive?
Vacuuming beforehand is recommended but not required. We can vacuum for an additional fee if carpets are heavily soiled.
What if I only want one room cleaned?
We are happy to clean any number of rooms big or small. There are no minimum requirements.
How often should carpets be professionally cleaned?
We recommend a thorough professional cleaning every 12-18 months to keep carpets fresh and extend their lifespan.
Do you move large furniture pieces?
Our technicians can move smaller pieces but we recommend customers move large/heavy furniture prior to our arrival.
What advice do you have for DIY carpet cleaning?
DIY cleaning can often damage carpets if done improperly. We strongly advise using a reputable professional service for best results.
How soon can I have my carpets cleaned?
We typically can schedule an appointment within 1-3 days. Reach out for availability. Emergencies may be sooner.
What are your hours of operation?
Our normal hours are Monday to Friday, 8am to 6pm. Weekend and evening appointments may be available upon request.
Do you clean carpets in rental properties?
Absolutely. We work with many rental property owners and managers to refresh carpets between tenants.
Do you offer carpet repair or re-stretching services?
We partner with specialists for repairs. Let us know if you need any repairs and we can coordinate service.
What is your cancellation and refund policy?
We require 24 hours notice to cancel or reschedule. Less than that will result in a minimum fee charged.
Do you clean carpets in homes with pets?
Yes, we are pet-friendly and have powerful treatments to remove pet odors, urine, dander, and hair from carpets.
Will cleaning remove traffic patterns and matting?
In most cases, yes. Our deep cleaning techniques can revitalize flattened, matted areas. Severe damage may require repairs.
Is carpet cleaning safe for babies and pets?
Our eco-friendly solutions are non-toxic once dry. For safety, we recommend keeping infants/pets out of the area until carpets are completely dry.